A module designed to help improve the working day of any driver making regular deliveries, and raise standards of customer service. After all, the driver has a front-line role to play in ensuring the success of any business that delivers goods to its customers.
The course contents include:
- What is delivery driving?
- Customer service
- The importance of good communication & effective route planning
- Deliveries and collections
- Health & Safety, vehicle safety and fuel efficiency
- Assessment and review
By taking a closer look at all of the issues connected with effective delivery driving, this module not only helps drivers in their day-to-day work, but also benefits the company they are working for, helping them to become real ambassadors for the business.
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