Case Study: Major Retailer

Following a surge in demand and the impact of Covid-19 on their own workforce, our customer, a retailer with a national footprint, required a supplier to help them source temporary drivers.

Major Retailer Case Study

Following a surge in demand and the impact of Covid-19 on their own workforce, our customer, a retailer with a national footprint, required a supplier to help them source temporary drivers for the following priority operations:

  • Customer deliveries at c50 locations across the UK
  • Support their home delivery service from 100 new locations

A particular priority was the urgent supply of drivers for unplanned, short-term, same day assignments.

 

The Challenge

  • Able to rapidly ‘flex’ resource up and down to meet same day fluctuations in demand
  • Strong ‘footprint’ match to their own store network
  • Track record of quickly mobilising a large contingent workforce for home deliveries
  • Provide a 24/7 service and comprehensive account management

Further requirements:

  • High quality candidates with multidrop, retail experience
  • Full candidate vetting prior to assignment
  • Accurate invoicing and timesheet processing
  • Full control and visibility of the ordering process

Our Solution

105 offices nationwide: We matched our nationwide network of 105 offices to the customer’s stores and rolled out a series of briefing webinars outlining all operating procedures, ordering process and candidate requirements, ensuring all stores had a fully briefed, local office on hand 24/7 to meet their requirements

Account Manager: With regular contact with senior and regional operational teams, Driver Hire’s Account Management team would proactively manage supplying offices, to ensure that all SLA’s were met. To help the customer better plan their operation, we would also provide a report detailing:

  • Any newly onboarded locations
  • Number of candidates working per location
  • Cost per candidate / location

Technology: We gave the customer access to DH Dashboard, our online agency management system, so they could have live visibility of all orders, as well as giving instant and accurate costings each week.

Quality Candidates: 100% of candidates met our customer’s strict vetting (including additional Covid-19 health checks) and onboarding requirements.

At a Glance…

100%

of all bookings fulfilled

57

shifts / workers on assignments across 14 sites in Week One

100%

invoice accuracy

100%

candidate vetting SLAs met

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