Proud to be Driver Hire
Proud to be Driver Hire
We know our customers and candidates are unique and listening is one way we make sure that you receive the highest quality of service. We conduct regular surveys to both our customers and candidates and the feedback we receive allows us to continuously improve the service we offer.
What our customers said about working with Driver Hire Nationwide:
· 98% of people rated Driver Hire’s customer service as Excellent or Good – 82% chose ‘Excellent’
· 88% of customers rate the value for money received from Driver Hire as Excellent or Good
· ‘Reliable service’, ‘personal contact’ and ‘flexibility’ are the top three things our customers said they would miss the most if they weren’t using Driver Hire (responses from 386 customers in December 2024)
· Over the last nine years, ‘Reliable service’ has been the main thing customers said they would miss if they weren’t using Driver Hire (responses from Driver Hire customer surveys December 2016 – December 2024)
Some things our customers said about Driver Hire include:
‘Absolutely amazing staff and service! Well and truly recommended to anyone who asks’, ‘I would struggle without them’, ‘I sleep better knowing 24 hours a day my staffing problems get solved’, ‘fantastic service and have not been let down’, ‘goes above and beyond every time we speak’, ‘very good drivers and never been let down with cover’, ‘always going above and beyond, I’ll never consider going elsewhere!’, ‘always quick to help, knowledgeable and friendly to deal with’, ‘the drivers we’ve had are excellent!’, ‘I could not run my department without them’, ‘great people to work with’, ‘difficult to choose a single quality that I would miss’
(comments taken from customer survey responses in December 2024)

What our candidates said about working for Driver Hire Nationwide:
· 97% of candidates said they were proud to work for Driver Hire
· Our candidates’ top three reasons to work for Driver Hire are ‘Variety of work’, ‘independence’ and ‘friendly/welcoming place to work’
· 97% of candidates rate the level of respect and service received from their Driver Hire office as Excellent / Good
· 90% of candidates scored 8/10 or more when asked if they would recommend working for Driver Hire
(responses from 996 candidates in December 2024)
Some things our candidates said about Driver Hire include:
‘Excellent service and best agency I’ve worked for’, ‘friendly, professional and helpful’, ‘Driver Hire has helped me in my time of need’, ‘I’m looked after and get regular, decent work. The office staff are fantastic and we communicate regularly, can’t praise them enough’, ‘the variety of work is great’, ‘love working for Driver Hire, always feel welcomed and appreciated’, ‘efficient, polite, kind and supportive’, ‘brilliant agency, I couldn’t recommend Driver Hire enough’, ‘excellent company to work for’, ‘I’ve worked with many agencies and my experience with Driver Hire has been up there with the best of them!’, ‘excellent commitment to their drivers’
(comments taken from candidate survey responses in December 2024)