Job details
Full-time Customer Service Advisor
Salary: £26,728.00 per annum (depending on experience)
Working hours: Monday to Friday, 8:00am to 17:00pm (1 hour unpaid lunch break) / 40h per week
Location: Stalbridge, fully office based
Our Client, family run fuel and lubricant distribution business, is currently hiring for full time Customer Service Advisor to join their team.
You will be required to work Saturday mornings for 3 hours, on rota basis – this will be paid at overtime rate.
About the role:
- 1st line telephone response
- Answer the telephone to take fuel orders and raise tickets for fuel orders
- Process orders for Transport to deliver
- Take payments over the phone and process group orders
- Direct calls to the relevant departments
- Transfer tickets to other depots and cover for raising repeat order tickets
- Regular internal communication and covering other duties as and when required
About you:
- Experience in a similar role (desirable)
- Inbound telephone experience (desirable)
- Customer service experience
- Good administrative skills and IT literate
- Good communication skills
- Highly organised
- Awareness of data protection principles
- Willing to learn about the business and progress
- Able to work under pressure and to prioritise and manage own workload
Benefits:
- 22 days holiday (plus bank holidays)
- Discretionary annual bonus
- Full training provided
- 2x annual salary life cover
- Company contributory pension
- Cycle to work scheme
- Employee Assistance Programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
