Job details
📍 Location: Harrow
💰 Pay: £30,000 – £35,000
📆 Job Type: Full-time
✅ Consistent work with a trusted, reputable company
Accessible Transport | SEND & SEN Services
🌟 The Role at a Glance
This is a hands-on, fast-paced role at the heart of a private accessible transport service. You’ll support the Transport Service Manager and step up as Manager-on-Duty when needed.
You’ll plan and coordinate daily routes for adults with learning disabilities and SEN children and young people (ages 5–25), keeping a 13-vehicle fleet running safely, smoothly, and on time — with people always coming first.
🔧 What You’ll Be Doing
🗺️ Route Planning & Scheduling
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Create and manage daily routes and timetables
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Allocate drivers, passenger assistants, and vehicles
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Optimise routes for efficiency, punctuality, and individual needs
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Keep route plans and journey times accurate and up to date
⚡ Day-to-Day Operations
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Manage last-minute changes (absences, cancellations, timetable updates)
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Respond calmly to live issues like delays, breakdowns, or staff shortages
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Work closely with the Transport Manager to keep services moving
❤️ SEND & Passenger Support
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Ensure transport meets EHCP requirements and risk assessments
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Clearly communicate passenger needs to staff
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Handle sensitive information with care and confidentiality
📞 Communication & Relationships
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Be a key contact for schools, colleges, families, and care providers
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Share service updates, delays, and route changes clearly and professionally
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Build strong, positive working relationships
🖥️ Systems & Admin
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Maintain scheduling systems, databases, and records
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Update rotas, route sheets, and staff allocations
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Support reporting on punctuality, attendance, and performance
👤 Who We’re Looking For
✅ Essential
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Experience in transport coordination, scheduling, or logistics
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Highly organised with strong multitasking skills
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Clear communicator with great attention to detail
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Calm, confident, and effective under pressure
⭐ Desirable
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Experience working with SEND services or vulnerable passengers
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Familiarity with transport planning or scheduling software
