Customer Service Operative

Key Responsibilities

• Support site management with compliance across inventory, finance, health & safety, and transport.

• Promote a safety-first culture and contribute to achieving an incident-free workplace.

• Manage customer orders in SAP, including deliveries, collections, credits/refunds, and cylinder refill agreements.

• Handle inbound and outbound calls, providing updates, resolving queries, and sharing information.

• Process stock movements in/out, maintain inventory accuracy, and carry out physical stock counts with system entry.

• Raise and receipt purchase orders, ensuring stock levels are maintained effectively.

• Monitor and process daily aborts, cancellations, and fill returns.

• Assist drivers by preparing loading sheets and manifests, reviewing daily runs, and tracking routes via Telematics.

• Manage agency timesheets and contribute to general office and site housekeeping.

About You

• Proven experience in customer service and administration with a proactive, positive approach.

• Highly organised with excellent attention to detail.

• A collaborative team player who supports colleagues and shares best practice.

• Flexible, reliable, and committed to meeting business needs.

• Safety-focused, with a strong sense of personal ownership and responsibility.

• Proficient in Microsoft Office, SAP, and Tru Tac.

• Clear communicator, both verbal and written.

If you are interested in this permanent role please email your CV to lily@driverhire.biz