• Job ref: 151/00158
  • Type: Temporary
  • Location: Gretna
  • Salary: £8.91 per hour
  • Recruiting office: Dumfries
  • Date posted: 3 June 2021

Job details

  • Temporary
  • Gretna
  • Job Ref: 151/00158
  • Salary: 8.91 per hour


Our client is currently looking for Receptionists to join their Hotels team.

Main Duties:

  • Demonstrate an excellent customer-focused approach to work.
  • To deal with all enquiries in a professional and courteous manner whether in person, telephone or email, answering customer queries with confidence and in a friendly manner, ensuring high levels of service are provided to exceed customer expectations.
  • To update the Reception diary during and at the end of shift detailing all important activities carried out.
  • To understand all hotel facilities and services in order to be able to provide the information to guests.
  • Promote a positive perception of the company at all times both internally & externally by maintaining a friendly, cheerful and courteous demeanour.
  • To administer all reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner.
  • Resolve guest issues or complaints in a quick, efficient manner to maintain a high level of guest satisfaction and quality service.
  • Allocate bedrooms to expected arrivals after checking guest preferences/ special request information.
  • Follow cash and key handling procedures in accordance with company policies ensuring that no discrepancies arise.
  • Operate Rezlynx/ Guestline software to check-in and out guests, create wake-up call reminders, create guest profiles, process deposit payments etc.
  • To keep up to date with current promotions and hotel pricing and use suggestive selling techniques to sell room nights, increase occupancy and revenue per room sold.
  • To fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Proactively seek out sales leads and pass them to Group Hotel Sales Team.
  • Minimise risk for all in-house credit accounts by taking pre-authorisations.

You will need:

  • Have a natural and friendly personality where you genuinely care about our guests and the service they receive.
  • To go above and beyond what guests expect to make their stay a special and memorable one.
  • Show the same level of care for the team, as guests – It’s about supporting one another to be the best you can and to do the best job everyone can.
  • Previous experience working in the role of a receptionist is preferred.
  • Experience working with Guestline/ Rezlynx Software is advantageous but not essential as training will be given.

Rate of pay: £8.91

Job Type: Temporary. Full and Part-time roles available

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