• Job ref: 151/00157
  • Type: Permanent
  • Location: Gretna
  • Recruiting office: Dumfries
  • Date posted: 3 June 2021

Job details

  • Permanent
  • Gretna
  • Job Ref: 151/00157


Our client is currently looking for a Reception Team Leader to join their Hotels team.

Main Duties:

  • To receive guests to the hotel by greeting them warmly and attend to their enquiries in a professional and courteous manner whether in person, telephone or email.
  • Inform customers of the services and up-to-date accommodation rates and promote special offers.
  • Identifying guest service opportunities before they arise and action requests quickly.
  • Providing leadership and good management which utilises the full potential of the team.
  • Delivers the necessary training to all team members on an ongoing basis.
  • Manages the rotas for Reception in line with the manning guidelines.
  • Promoting effective relationships with individuals and other departments.
  • Setting measurable performance standards, objectives and goals to be achieved.
  • Administer all reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner.
  • To manage credit/debit card and cash transactions, counting floats on each shift and deal with the Loomis banking, ensuring compliance with Data Protection, financial regulations and company policy.
  • To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities.
  • To fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Proactively seek out sales leads and pass them to Group Hotel Sales Team.
  • Deliver excellent customer service at all times.
  • Promote and represent the work and ethos of Gretna Green Limited and follow its policies and procedures at all times.
  • Minimise risk for all in-house credit accounts by taking pre-authorisations.

You will need:

  • A minimum of two years of previous hotel experience in a reception environment.
  • Have a natural and friendly personality where you genuinely care about our guests and the service they receive.
  • To go above and beyond what our guests expect from us to make their stay a special and memorable one.
  • Show the same level of care for the team, as the guests – It’s about supporting one another to be the best you can and to do the best job everyone can.
  • Previous experience working in the role of a receptionist is preferred.
  • Experience working with Guestline/ Rezlynx Software is advantageous but not essential as training will be given.

Rate of pay: Competitive salary dependant on skills, qualifications and experience

Job Type: Permanent, full-time

This job brought to you by...

Driver Hire Dumfries

Welcome to Driver Hire Dumfries. We are part of a nationwide network of over 100 offices providing recruitment and training services to the transport and logistics industry.

See more jobs from this office

Other jobs you might be interested in

See more jobs from this office