RECEPTION TEAM LEADER

  • Job ref: 151/00157
  • Type: Permanent
  • Location: Gretna
  • Recruiting office: Dumfries
  • Date posted: 3 June 2021

Job details

  • Permanent
  • Gretna
  • Job Ref: 151/00157

RECEPTION TEAM LEADER – PERMANENT

Our client is currently looking for a Reception Team Leader to join their Hotels team.

Main Duties:

  • To receive guests to the hotel by greeting them warmly and attend to their enquiries in a professional and courteous manner whether in person, telephone or email.
  • Inform customers of the services and up-to-date accommodation rates and promote special offers.
  • Identifying guest service opportunities before they arise and action requests quickly.
  • Providing leadership and good management which utilises the full potential of the team.
  • Delivers the necessary training to all team members on an ongoing basis.
  • Manages the rotas for Reception in line with the manning guidelines.
  • Promoting effective relationships with individuals and other departments.
  • Setting measurable performance standards, objectives and goals to be achieved.
  • Administer all reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner.
  • To manage credit/debit card and cash transactions, counting floats on each shift and deal with the Loomis banking, ensuring compliance with Data Protection, financial regulations and company policy.
  • To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities.
  • To fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Proactively seek out sales leads and pass them to Group Hotel Sales Team.
  • Deliver excellent customer service at all times.
  • Promote and represent the work and ethos of Gretna Green Limited and follow its policies and procedures at all times.
  • Minimise risk for all in-house credit accounts by taking pre-authorisations.

You will need:

  • A minimum of two years of previous hotel experience in a reception environment.
  • Have a natural and friendly personality where you genuinely care about our guests and the service they receive.
  • To go above and beyond what our guests expect from us to make their stay a special and memorable one.
  • Show the same level of care for the team, as the guests – It’s about supporting one another to be the best you can and to do the best job everyone can.
  • Previous experience working in the role of a receptionist is preferred.
  • Experience working with Guestline/ Rezlynx Software is advantageous but not essential as training will be given.

Rate of pay: Competitive salary dependant on skills, qualifications and experience

Job Type: Permanent, full-time

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