HELPDESK ANALYST

  • Job ref: 129/00162
  • Type: Full Time, Permanent
  • Location: Galashiels
  • Recruiting office: Borders
  • Date posted: 18 November 2020

Job details

  • Full Time
  • Permanent
  • Galashiels
  • Job Ref: 129/00162

HELPDESK ANALYST

Our client is looking for an IT Support, Help Desk Analyst.

The successful candidate will be a clear communicator, written and verbal, to end users, department heads and team leaders also external help desks, vendors/suppliers and security.
Able to plan and organise own workload and willing to work out of normal office hours when required.
Due to the nature of the business it is essential employees always maintain full business confidentiality and discretion.
Required expertise
Up to date knowledge and experience in;
Hardware, Software, Networking and peripheral equipment.
Understands ISO standards and able to follow procedures.

RESPONSIBILITIES
To Provide Support to staff, including set up and administration of new and existing PCs.
Support hardware and software platforms on site, resolving, repairs and co-ordinating with external maintenance supplier.
Develop and maintain standards and procedures including software and peripheral equipment.
Create documentation for installing and troubleshooting software
Keep up to date with technical development
Implementation of new (standard or developed) software.
Monitor tracks and analyses helpdesk statistics and reports status back to IT Manager.
Other duties include – Assist in monthly patching cycle – Assist with sites backups- Assist and act as remote hands and eyes while troubleshooting issues with remote engineers

PERMANENT – SALARY DEPENDANT ON EXPERIENCE

This job brought to you by...

Driver Hire Borders

We are a Scottish Borders based Recruitment Agency covering the staffing needs of the Borders and North Northumberland. We are Driver Hire but here at dhBorders, we are MUCH MORE THAN DRIVING.

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