Food and Beverage Assistants

  • Job ref: 151/00198
  • Type: Placement
  • Location: Gretna Green, Gretna
  • Salary: £8.91 per hour
  • Recruiting office: Dumfries
  • Date posted: 18 August 2021

Job details


Our client is currently looking for Food & Beverage Assistants to join their Hotels team.

Main Duties:

  • To greet customers on arrival and ensure they are seated comfortably and made welcome.
  • To take customer orders and have a sound knowledge of the menu choices and Specials of the Day and be able to answer customer queries.
  • To have sound knowledge of allergens and a range of dietary requirements.
  • To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of the meal.
  • Provide guests with food & beverage recommendations and upsell where possible to maximise revenue.
  • To set up tables and function rooms in a timely and efficient manner for conferences and weddings.
  • Wedding and event service – delivering meals, clearing tables, delivering drinks packages etc.
  • To adhere to and work within the guidelines of all company departmental standard operating procedures.
  • Coordinate and liaise with kitchen colleagues and bar staff to ensure a smooth and timely operation and guest satisfaction.
  • To place orders and process payment from customers using the POS/ till system and PDQ machine for card payments.
  • To remain professional at all times and refer to any customer issues or complaints through the correct channels.
  • To use the EPOS system when processing Food and Beverage Orders.
  • To comply with all company policies, procedures and legislation, in particular, the General Data Protection Regulation, Health & Safety Act and Equal Opportunities Act.

You will need:

  • A naturally friendly personality – who genuinely cares about our guests and the service they receive.
  • To go above and beyond what our guests expect from us to make their stay a special and memorable one.
  • A keen eye for detail, good communication skills and be flexible in your approach to your work.
  • Previous experience within a restaurant, bar or café role is preferred.

Rate of pay: £8.91

Job Type: Full and Part-time roles available

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