Staff procurement in the transport & logistics sector
Driver Hire’s National Accounts service can significantly reduce your business costs.
In many businesses, managing temporary staff is a time-consuming and costly process, especially if you are running a multi-site or national operation.
This is due to a range of factors, including:
- Maintaining relationships with many different suppliers around the country
- Processing large numbers of individual invoices (the ‘hidden’ cost of processing an invoice has been calculated at £60 for an average company in the UK)
- Achieving consistent quality standards and continuity of supply day in, day out, throughout your organisation
- Understanding spending patterns and identifying possible efficiency improvements
Efficient Procurement
These challenges are widespread and by no means limited to staffing issues, which is why there is such a drive towards more efficient procurement throughout industry.
However it can be difficult to source logistics recruitment services on a national basis. These services are frequently provided by intermediaries. These suppliers may be able to provide some of the benefits, but are not an ideal solution:
- Since staff are contracted in from other suppliers, it can be hard to maintain quality and compliance standards
- Supply problems can occur where the third party supplier is able to obtain better margins when supplying staff to customers buying direct. This happens most often at times of peak demand - which may be exactly when you need them most!
You can count on Driver Hire
Driver Hire supplies temporary and permanent staff to its customers through a truly nationwide network, with centralised support services. Since we do not depend on third party suppliers, we are able to ensure that our rigorous standards are applied at every office.
This means that our National Accounts service is uniquely positioned to meet the needs of large national or regional customers.
Management information
Driver Hire’s bespoke online management information system (BIS) gives you quick and easy access to all the data you need to obtain a detailed understanding of your staff procurement expenditure, and to identify potential efficiency gains.
We can also act as a ‘master vendor’ if you wish to retain your relationships with existing suppliers.
Our job is to help your organisation operate more efficiently and effectively, so we tailor our service to the needs of each customer.
The service we provide
Our National Accounts proposition is based around individual customer needs, delivering consistently high quality staff and offering significant procurement process improvements.
Services available
- All Driver Hire services can be contracted on a National Accounts basis
- Temporary staff for driving, non-driving, long or short term roles
- Permanent recruitment for driving, non-driving and professional appointments
Centralised contracting
- Significant reduction in contract administration
- Provides for clear customer issue escalation process
Multi-level account management (office, regional management, National Accounts team)
- Clear dispute resolution process
- Avoids small disputes causing longer term structural issues with customer relationship
- Allows Driver Hire to develop service enhancements in partnership with its customers
Centralised ordering
- One phone call places nationwide order
- Especially useful for permanent recruitment
Centralised invoicing
- One invoice each week, provided along with bespoke invoice processing procedures
- Significant administrative cost savings (some customers process thousands of invoices, and the hidden processing cost for each invoice can be as high as £60)
Competitive pricing
- Customers benefit from pricing linked to increased levels of business
Management information
- Driver Hire’s unique web-based system gives easily understood, comprehensive information on recruitment spend that was previously unobtainable
We are uniquely positioned to meet the needs of large national or regional customers.
Customer benefits
- Reduced administration, optimised staff procurement and lower costs
- Consistent quality standards and reliable supply nationwide
- Single consolidated invoice for all your temporary staff, nationwide
- Centralised contracting and ordering with service delivery through local offices
- Management information available online, giving you the information you need to control your costs
- One phone call to access a nationwide service
Quality without compromise
Full regulatory compliance and total quality control is at the root of everything we do. All of our business processes are designed to help us maintain the highest standards. For example:
- IT systems that allow us to actively manage our drivers’ working hours and ensure that tachographs are correctly used and returned on time
- Regular office audits, customer surveys and a dedicated compliance department
- Candidate selection processes including thorough referencing and licence checks, face-to-face interviews and a 150-point skills assessment for all drivers
- Team of Area Development Managers – helping to ensure nationwide standards
When you work with Driver Hire, you can be confident that we will work to the same exacting standards as your own.
