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Customer Services

 

Drivers are often the only human link between the supplier and the person receiving the goods so understanding customer service is important.

It might not be the first thing that springs to mind when describing the professional driver, but in fact it’s a vital part of their job.

This is a 3½ hour course, which can be combined with any of our other 3½ hour modules to complete the required 7 hours of Driver CPC training. 


     The course contents include:
  • What is exceptional customer service?

  • Understanding the value of good customer service

  • Understanding your customers and their expectations

  • Customer service – good and bad examples

  • Positive communication skills

Course objectives

By the end of this session drivers will have a better understanding of their role in delivering excellent customer service. They will also discuss the importance of taking a proactive approach, and understand the wide range of people who actually benefit from service excellence.

Choose the best Driver CPC training for your team

At Driver Hire Training, we believe that Driver CPC can and should be a genuinely worthwhile investment for your business. 

All of our courses are engaging, interactive and delivered by trained professionals. We have now delivered more than 100,000 driver training days throughout the UK, earning exceptional driver satisfaction ratings. By choosing Driver Hire Training, not only are you helping your drivers to meet their legal obligations, you are also providing them with skills and knowledge that will make a real difference to your organisation. If you would like to know more about how we can help you, please click here to fill in the on-line form, alternatively you can call us FREE on  0808 178 9977

 

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