Driver Hire’s early December turnover has reached levels not seen since 2007 and the Wilson Gibb set of branches have seen this pattern matched across their territory.
Indeed up to December 2010 Wilson Gibb have experienced 13months of continuous growth, a 28% increase in customer numbers and a 45% increase in completely new customers experiencing the benefits that a quality flexible workforce can bring to their business.
Wilson Gibb’s operations manager Stevie Thompson explains “over the last few years we have focused a lot of time and effort on getting the basics right.
From implementing a new bespoke system that automatically ensures we are 100% compliant, to running more training courses for staff and drivers, we firmly believe that if we get our service standards correct then the customers will recognise this. Its probably a ‘build it and they will come’ philosophy, but one that has worked for us so far.
As always we aim to hit the mark with service and cost - but we will not sacrifice one for the other.”
The company's recent excellent performance was helped by ‘Manic Monday’, the cold snap and increased recognition that, when it comes to recruitment, Driver Hire is the safe and reliable option.
“Manic Monday was the peak day for buying online,” says Driver Hire’s Chief Executive, Chris Chidley, explaining the reasons behind his company’s purple patch. “All those orders were delivered by parcel delivery companies. Clearly they turned to us to help them meet increased demand. But it’s not just the retail sector that’s helped us achieve this excellent performance. It’s broad-based with good levels of demand coming from a number of industry sectors.”
Stevie continues, “the Wilson Gibb branches cover Central Scotland and the North East of England which were the areas probably hardest hit by the weather in early December. Undoubtedly this has had an impact on our business levels as we still are assisting customers clearing their backlogs, indeed we currently have a Driver Hire van on loan to a customer because they couldn’t find one to hire locally.
But as Chris states our December 2010 performance isn’t solely down to the home shopping boom. We have seen a number of new customers come on board in areas such as food production and assembly line workers, all utilising the 24/7 local service that we are renowned for. All in all 2010 has been a good year for our business and we’re hopefull 2011 will continue in this vein”.
Stevie’s wishes may come true if the results of a survey by Orange prove correct. According to respondents, mainly SMEs, 74% of them are planning to recruit in 2010 and move to a more flexible workforce, both factors which could help recruitment companies such as Driver Hire.
“Driver Hire has enjoyed an excellent twelve months’ trading, and I think there’s plenty to be positive about,” Chris Chidley adds. “This performance is the result of our continued focus on what we do well: customer service, industry knowledge, compliance and, of course, our round the clock service.
The Wilson Gibb branches of Driver Hire are,
Borders (Galashiels), Edinburgh City, Edinburgh West, Fife (Glenrothes), Grangemouth, Motherwell, Newcastle