Customer 10 Point Guarantee
10 Point Customer Guarantee...
This is our unique commitment to clients wishing us to supply drivers to them.
Drivers
- We will thoroughly interview every driver applying to join the agency.
- We will undertake a 150 point competency test to assess road craft skills, road sign knowledge, Road Transport Regulations and EU Drivers Hours rules for all tachograph drivers.
- We will obtain at least two work related references and check driving licences to verify their suitability. Where necessary cross check with the DVLA.
- Recruit drivers with the right attitude.
- Brief drivers fully, and explain what is expected of them on a particular assignment.
Our Service To You
- Provide a professional service, dedicated to fulfilling your needs and maintaining the Driver Hire Group’s reputation as the number 1 supplier within the industry.
- Ring you back to within fifteen minutes confirm your requirements. We know that this is important to you.
- Provide a 24 hour, 7 days a week service to you, manned by our own office staff.
- Provide clearly understandable invoicing, supported by time sheets if required, and tachographs.
- We will endeavour to return all of your tachograph charts (analogue) within the legal time frame. In the event of us being unable to recover a particular chart we will issue you a disclaimer (current tachograph return rate is 96%).
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